| Internet Status | Real Time Modem Status | Real Time Server Status |
| T-1 Line to UCIX | 33.6 Capable Modems | "Fridge" (Mail) "Too Tall" (Mailman) |
| Internet Weather Report | 56K Capable Modems (Casey, Greenup, Toledo, Westfield) 56K Capable Modems |
"Sosa" (WWW) "McGwire" (News) |
1/26/01: (10:00 a.m. -11:40 a.m.) McLeod's T1 network was down. There was a fire in a power substation in Champaign, IL that was affecting McLeod's ability to switch data lines. These are the point to point data lines that we use to connect to the Internet. Our upstream providers were available, we just couldn't get to them. This was also affecting long distance service when you tried to call on your phone. You could go to local pages, but not outside.
1/24/01: We wanted to let you know that a number of Microsoft's sites are down (including Hotmail, MSN Site) today. There is nothing we can do about this but we wanted to let you know that this is Microsoft's problem and I am sure they are working fixing this promptly.
01/05/00: (9:57 a.m.- 12:05 p.m. ) McLeod had a fiber cut that apparently was a very important line. The result was that every one of our data circuits that we pay them for was not working. Neoga users would not have been able to dial in, all other users could dial in but not go outside the rr1.net area. This is the same problem that caused Effingham to not be able to call long distance.
12/11/00: (7:35 p.m.- 8:40 p.m.) During the time noted you would have been able to dial in but not go to sites outside of Cumberland Internet. One of the advantages of being with Cumberland Internet as your service provider is that we are multi-homed which means that we have 2 completely different connections to the 'outside world'. This allows us to protect you from the inevitable errors and problems that can occur on networks everywhere. Apparently we are going to have to get three independent connections to eliminate down time. One network was under performing to the point of being broken by definition at the exact same time as the other was making major modifications and accidentally changed our connectivity to Zero. You could say this was a simultaneous failure of both the proverbial belt and suspenders.
12/7/00: (Neoga Users Only): If you see the listing above, we have a new graph available for Neoga users who are calling the 844 number. Since we have switched users over to this number, we have gotten reports of a 'fast busy' signal. This is happening because the number of circuits available to be open between the town of Neoga & the town of Sigel are a finite number. We have more capacity on our dial in modems than there are lines between the towns. We have spoken with McLeod/ICTC and they have confirmed this problem and are adding capacity between the 2 towns as we speak. The mean time, the 849 numbers will still be available past the December 11th cut off date to allow for you to call either 849 or 844 numbers at peak times. We have capacity in both places and you should be able to get through on the 849 numbers when the 844 number gives you a fast busy signal. Please call us or e-mail us if you have questions. (1/9/01 Update): It appears that the added capcaity between Neoga and Sigel is in place and the fast busy problem is solved. Please dial the 844 number to connect to the Internet. We will be eliminating the 849 numbers shortly.
10/16/00 : (8:00 p.m. - 9:35 p.m) Our remote access software was not allowing dial in users to connect. People already dialed on would have not seen any problem but if you were trying to call during the time mentioned it would look like the connection got hung up at the verifying username and password step and you would not have been able to connect. We have reset the software and will monitor it closely.
9/11/00 : GTE has informed us that they have a bad line card in the Neoga phone switch. This limits the number of total phone circuits available at any one time in Neoga, which causes Neoga GTE phone customers to have no dial tone, or fast busy signals when calling people if they do get a dial tone, and (surprise, surprise) reported busy signals when trying to dial Cumberland Internet. GTE says they will be replacing the defective line card Wednesday after midnight. Obviously there is nothing Cumberland Internet can do about this problem other than wait until GTE actually has their phone network working correctly(hard to establish an Internet connection if GTE can't even complete a phone call). Hopefully GTE will get their equipment delivered on time, and complete their repair early Wednesday morning, and everything will be back to normal. Hopefully.
9/6/00 (Morning): The analog lines in Greenup (33.6 lines) are down. In addition, the entire block that we are on in Greenup is having problems with their telephone lines. For example, you can't call our main telephone line 923-5115 but you CAN call our 3rd line 923-3726 or our 4th line 923-3515 if you need VOICE assistance or you want to reach us by telephone. Obviously, there is a problem with GTE's Central Telephone Office that affects more than our telephone service in Greenup and they are working on the solution as we speak. None of this problem affects our 56k phone lines so if you don't know your alternate phone number to connect, follow the link above and have a primary number and a back up number handy in case you have to use the alternate line.
6/1/00 (1:00 a.m. - 8:10 a.m.): If you were already online you would not have noticed any problem during this time period. If you tried to dial in on the 56k line you would not have gotten connected. If you dialed on the 33.6k lines you would have gotten connected and everything worked correctly (be sure to know your alternate phone number for just this type of situation). We had a T-1 (the first one in the incoming dial up pool) that was reset and we, in turn, had to reset our remote access equipment for users to be able to connect.
5/25/00 (3:00 p.m. - 3:10 p.m.): Connection to Internet was down for about 10 minutes while we did some necessary cable rearranging.
5/16/00 (9:15 p.m. - 10:15 p.m.): The Mail Server decided to take an unscheduled 1 hour break. It is now back in action- sorry about any inconvenience.
3/14/00 (4:30 p.m. - 6:20 p.m.): GTE was doing something to our T-1 lines that caused our 5th & 6th T-1 circuits to not work properly. Only 96 users were able to get on at that time. Other users dialing would have gotten nothing when dialing the number (no modem noises). The T-1 circuits are working correctly as of 6:20 p.m.
3/8/00 (8:30 p.m. to 9:00 p.m.): One of our 2 T-1's that connect to the Internet was having a phone circuit problem. You would have noticed the problem by having web pages come up slowly or for a brief time- no web pages coming up outside rr1.net local pages.
2/15/00: Cumberland Internet has a waiting list for new subscribers. Questions, call 217-923-5115. Update 2/17/00: Our new lines have been installed and we are again taking new subscribers.
1/19/00 From 3 p.m. to around 3:30 p.m. - same problem as 1/18/00 - existing users dialed in would not have noticed anything, new users dialed in were prompted for username and password repeatedly. We rebooted (hard boot) the remote access hardware, we believe this has fixed the problem.
1/18/2000: From 4:50 p.m.until 5:00 p.m. - You would have been prompted for your username and password repeatedly. We reset the remote access hardware (soft boot) and this fixed the problem. The problem repeated from 8:50 p.m. to 9:00 p.m. - We're working on the problem so it won't happen again.
1/15/200 3:30 p.m.- Our new dial in T-1 is installed and running, giving us a total of 168 56k capable modems. As of 1/15 we are again signing up new subscribers. (We started our waiting list 1/10/2000).
10/25/99 4:22 p.m.- We have an open ticket with GTE on the problems with our dial in T-1 lines. All calls going to the first 2 T-1's are not being connected to our modems. We have disconnected those two dial in T-1's from our equipment, and all calls are now being answered by our other T-1's(currently 96 total modems available). GTE is working on it, and we'll keep you informed as soon as we hear anything from them. 5:35 p.m. - All 144 phone lines are up now and appear to be working correctly. We'll keep a close eye on it to see what happens the next 24 hours. Thank you for your patience while we worked on this problem. Since it was intermittent, it was difficult to troubleshoot for GTE.
10/22/99 5:00 p.m.- We are seeing some problems connecting when dialing in or staying connected. Not all users are seeing it but some modems are more affected than others. We are working on this problem and don't know it is the same problem as was listed 10/9/99 or not. We are checking everything out and will update this page to let you know what we find.
10/21/99 4:25 p.m.: New users dialing in would have been prompted for their password and not connect. Existing users dialed in would not have noticed any problem. 4:35 p.m. We reset the authentication software and it is working correctly now.
10/9/99 : Our first incoming T-1 has decided that it is going to recycle itself every ten minutes or so. GTE is going to be working on it(anybody else recognize a pattern here?), probably taking that T-1 out of commission, and routing all incoming calls to start with our second T-1. That should fix things while they inspect the defective T-1. We are sorry for the inconvenience, and will keep you updated as to the status of this situation.
9/27/99 (Evening): Our incoming phone lines are causing problems. The phone line is stopping operation, resetting and then repeating the process. To you as a dialer, you would not be able to keep your connection and you would be kicked offline. When you reconnect, the process repeats. We had GTE working on it until Midnight and they saw the problem occurring. They have put some tracing equipment on the lines to figure out what is going on but we don't have the results yet. We are still working on this and hope to repair it today. Update 9/28/99 6:00 p.m.: GTE has switched our incoming T-1's (the phone lines you dial in on) over to a different Fiber Card in the Central Office and this appears to have fixed the problem of the T-1's resetting and causing disconnects.
9/19/99 (4 am - 1:30 p.m.): Our T-1 circuit is down. We have been working on it since 7 am. You can go to anything that is stored locally but not outside. We will post with an update as soon as we have one available. Update: There is a phone circuit between Indianapolis and St. Louis that is down and it is one we use to connect to the Internet. We have called everyone possible to get this phone line repaired but we don't have an estimated time yet on when it will be up. 12:21 p.m. McLeod is going to turn on an alternate line from their Indianapolis Switch to the local router. They have quit trying to fix the old line and are replacing the line. Normally it takes about 2 months to get a T-1 installed but they are doing it now, we hope it will be up around 3 pm. 1:30 p.m.- we're back up. We're sorry for the inconvenience.
9/6/99 (2 am - 10:30 am): The 33.6 modems were not answering the phone if you dialed into them. This is the 2nd time this has happened at 2 am so we are looking at what is causing the modems to all get reset at the same time. This is why every user should know their alternate phone number to dial in if their primary number is unavailable. Click on the link above labeled 'Alternate Phone Line Page' to make a note of your back up phone number. Again, we are working to determine what caused this problem to keep it from occurring again in the future. The 56k modems were working fine during this entire period. Update: The problem was because of spikes in the incoming power. We have repaired the problem.
7/11/99: (6:00 a.m- currently): Looks like the same problem from 7/9/99- Unable to dial in or when you can dial in you get to our homepage but not outside. We're working on it, watch for updates.
7/9/99: (4:30 p.m. - 5:40 p.m.): Correction: Telephone Circuit was down. You can get to the Cumberland Internet Homepage but not outside. Update: Telephone circuit repaired at 5:40 pm.
7/1/99: (3:24 p.m. - 4:20 p.m.): Power problems in Greenup. Power was up and down while 1/2 of the 220 power was not working in Greenup. All power turned off by Greenup to correct problem. You could connect off and on in this period. At the moment, you can connect and get local pages but not the outside pages. We'll fix it a.s.a.p., watch here for updates. (Update 4:45 p.m. - It's all working now)
6/27/99: (2:15 p.m.- 3:45 p.m.): You can dial in and get local pages but the route out to other pages on the Internet is not working. We are working on it right now and will post an update as soon as we have it available. (Update 3:35 p.m.: We have identified the router that is the problem and are working on a solution. It should not be too much longer. Watch for further updates here.) 3:45 p.m.- We're back up and working again. It looks like it was an ethernet port on a router that died. Sorry for any delay or problems.
6/10/99 (9:59 a.m.): If you are having any problem with an auction on eBay it is because eBay is having some serious problems on their end. They've had a hardware failure and have suspended auctions. You can read about it here. You can also go directly to the eBay network news page that they update often.
6/7/99: Cumberland Internet has another connection to the Internet (see above chart T-1 line to UCIX). What this means to you is that your webpages will load faster. This is because your requests are routed more efficiently through lines that have less traffic than the McLeod T-1. Cumberland Internet is your FAST way to the Internet. Enjoy!
6/6/99: If you have a counter on your page, e-mail suggestions@rr1.net to give me the correct page count. These were reset when we updated our harddrive from the 6/2/99 incident below.
6/2/99 (~2 am - 5:05 am): The Server (Computer) that handles all e-mail for Cumberland Internet had a hard drive crash around 2 a.m.. By 5 a.m. 6/2/99 we had restored mail services and were able to send and receive e-mail to rr1.net users. However, the mail that was on the server at the time of the crash is not likely to be recovered. We will make every effort to recover the data from the damaged hard drive but the bottom line is that if you have sent e-mail to a rr1.net user in the last 24 hours, you might want to resend it to that user because they might not have gotten it. If you regularily e-mail to other people, you might let them know to resend you any mail that they might have sent in 6/1/99. We apologize for any inconvenience and will strive to keep you fully informed of anything that affects your service